Privacy Policy — DriverNE Partners App

This Privacy Policy describes how DRIVER NE LLP (“DriverNE”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use the DriverNE Partners mobile application and related driver services (collectively, the “Partner Platform”).

By registering as a driver partner, logging in, or using the DriverNE Partners app, you agree to this Privacy Policy. If you do not agree, please do not use the Partner Platform.

For customers, see our Driver NE Privacy Policy. For your onboarding agreement, see Driver Terms & Onboarding Agreement.

1. Data Controller

DRIVER NE LLP
Northeast India
Email: support@driverne.com
Phone: +91 9181010301
Technology partner: ING INFOMIX PVT LTD

2. Information We Collect

2.1 Registration & identity information

Full name, mobile phone number, and email address
City or town of operation
Profile photograph
Driver Onboarding Agreement acceptance record (timestamp and version)

2.2 Verification documents

To onboard and maintain driver quality, we collect and review documents you upload, which may include:

Driving licence
Government-issued identity proof
Vehicle registration certificate (RC)
Insurance and other compliance documents as required

These documents are stored securely on our servers and reviewed by authorised DriverNE administrators for verification purposes.

2.3 Operational & trip information

Online/offline availability status
Assigned and completed trip details (pickup, drop, times, fares)
Trip OTP verification records
Earnings and ride history shown in the partner app
Driver serial ID and account status (pending, approved, suspended, etc.)

2.4 Location information

Device location when you are online and when permission is granted — used to receive nearby trip requests, navigate to customers, and support trip coordination
You can control location access through your device settings; some features require location to function

2.5 Device & technical information

Authentication tokens stored securely on your device
App version, device type, and logs needed for security and troubleshooting

3. How We Use Your Information

Register, verify, and manage your driver partner account
Send OTP codes for login and trip verification via SMS
Match you with customer booking requests when you are online
Display trip details, navigation support, and ride history
Process payouts and operational records as per DriverNE policies
Ensure safety, prevent fraud, and enforce platform rules
Provide partner support via phone, WhatsApp, and email

4. Third-Party Service Providers

MSG91 — SMS OTP delivery
Google Maps — maps and location services (where enabled)
Hosting & infrastructure — secure storage of profile data and uploaded documents

We do not sell driver personal data to third parties for their independent marketing.

5. Data Sharing With Customers & Administrators

Customers: When you accept a trip, we share information needed for the service (e.g. your name, photo, contact number, and live location during an active trip)
DriverNE staff: Authorised administrators access your profile and documents for verification, support, safety, and compliance
Legal requests: We may disclose information when required by law, court order, or to protect rights, safety, and security

6. Document & Photo Permissions

The partner app requests access to your device camera and photo library so you can capture and upload verification documents and your profile photo. Images are transmitted over encrypted connections and stored on our servers. Only upload documents you are authorised to share.

7. Data Retention

We retain driver data while your partner account is active and for a reasonable period thereafter to:

Maintain trip and payment records
Resolve disputes and safety investigations
Comply with legal and regulatory obligations

Verification documents may be retained for compliance even after account closure where required by law. Contact us to request deletion where applicable.

8. Security

We implement reasonable safeguards including HTTPS API communication, secure token storage, and restricted admin access to sensitive documents. You are responsible for keeping your phone, OTP, and login session secure.

9. Your Choices & Rights

Update profile information and re-upload documents in the app
Go offline to stop receiving new trip requests
Manage camera, photo, and location permissions in device settings
Request access, correction, or deletion of your data by contacting support
Deactivate your partner account by contacting DriverNE support

10. Children

The Partner Platform is for licensed drivers aged 18 and above. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. The Effective Date above will reflect the latest version. Continued use of the app after changes means you accept the updated policy.

12. Contact Us

For privacy questions, document concerns, or data requests:

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